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UniHealth

How it works.

Start with a sentence or a letter. See your first results before any follow-up questions. Then a real person helps you apply.

An older man in glasses reads a tablet at a sunlit wooden table at home.
Animation: someone types that their mother is 81, lives in San Jose and has a Medi-Cal letter saying it is ending; age, city, Medi-Cal and ‘for a parent’ appear as answers.

Answer in your own words.

Type it the way you would say it, or speak if your device can listen privately.

We turn it into answers you can check and change.

Animation: a benefit letter is read, the age, ZIP code and income on it are picked out, and three programs worth a look stack up beside it.

Add a letter. See what we read.

A photo or PDF of a letter, bill or card fills in the details for you.

Your first results come before any follow-up questions, then update one answer at a time.

Animation: a doctor’s name is checked against four plans in turn; three show Listed with a date and one shows Not listed.

Check your doctor across plans.

See which plans list a doctor, and when we last checked.

A missing listing is a reason to call, not a no.

Look up a doctor
Animation: a box is ticked to agree, a signature is drawn on the screen, and the application shows Signed. A second option reads: or sign on paper.

Sign on screen or on paper.

Read what we prepared, then sign with a finger or a mouse.

Rather use paper? We will mail you the papers, free.

Animation: an application fills in field by field, is signed, is stamped Ready for staff, and a staff member hands it to BenefitsCal.

We prepare it.
A real person files it.

A UniHealth staff member checks it with you and files it with the county.

The county makes the final decision.

Animation: four steps check off in turn, prepared, signed, filed and under county review, then an update arrives saying the county received the application.

Track it. Hear back.

See each step of your application in one place.

We send a short email when something needs you.

Read the questions people ask

How to get the best answer.

The more you tell us, the better the match. Plain words are best.

“I’m 78 and live in San Jose. My Medi-Cal letter says it ends next month. I take four medicines and my daughter helps me with bills.”
An example of a helpful first message.
  • Say who it is for.

    Yourself, a parent, a partner. The check is about the person who needs the help.

  • Add the letter itself.

    A photo of a benefit letter, a bill or a card tells us more than we could ask.

  • Give the numbers you know.

    Age, ZIP code, monthly income. Skip anything you are not sure of.

  • Get help if you like.

    A family member can sit with you, or answer for you. That is fine.

Tell us what’s going on, or add a letter